We did arrive after hours due to not being able to travel earlier so some of the issues might have been able to have been resolved if we were able to arrive during normal hours. Elevator door was stuck on first floor and would not open. Had to travel 7 flights of stairs with sleeping kids. However, the elevator was fixed promptly the next day after we notified the hosts. The place is great for the price and the hosts do what they can to make you feel comfortable. We couldn’t locate the silverware, maybe it’s just us but we found it right before we left. There are drawers under the microwave that are a little difficult to see or locate. Thanks for sharing your place with us.